Privacy Policy

We are committed to being transparent about how we collect and process your personal information.

We want you to make informed decisions about how your Personal Data is used and processed. To support this, we use various methods to keep you informed at every stage. Where specific information is needed, we will provide it at the relevant time. If you have questions or need clarification on any legal limitations, we're happy to help. You can reach us by email at: info@monarchbitstead.com

Your personal data will only be used for the purposes set out in this Policy.

We process your personal data for the following purposes: to provide the website and connect you with third-party trading platforms (the 'Services'); to improve the site; to protect our rights and interests; to maintain and deliver the Services; to meet regulatory and legal obligations; and to carry out administrative and business activities that support the use of the Services.
We also process your personal data to better understand your preferences and needs.

To exercise your rights regarding your Personal Data, the following tools are available to you:

To exercise your rights, contact us at any time. You can request access to your personal data, ask us to modify or delete it, restrict how we use it, or transfer it to you or a third party. We will accommodate your request.

Protect Your Personal Data:

While we cannot guarantee the complete security of your Personal Data, we are committed to employing a range of methods and measures to keep it protected.
Our Privacy and Security Policy is complete.

1. The Scope?

This Policy describes the types of personal data the Company collects about natural persons, and how that data is processed, shared with third parties, and secured.
This Policy applies to information relating to an identified or identifiable natural person. A person is considered identifiable if they can be identified directly or through a combination of additional information the Company holds or can reasonably access.
"Processing" refers to any operation involving the use or collection of personal data, including its organisation, structuring, and storage.
Our services are intended for general audiences and are not directed at anyone under the age of 18. We do not knowingly collect information from, or permit use of our services by, persons under 18. Any such information discovered will be deleted promptly upon becoming aware of it.

2. What Personal Data Do We Hold About You?

When you access our services, channels, or website, we collect personal data. Depending on the situation, we may ask you to provide it directly, gather it through analysis of how you use our services or channels, or receive it from our third-party partners.

You are not required to disclose personal information to the company. However, choosing not to do so may limit the company's ability to provide its Services or restrict your access to the website.

You are not required to provide us with any personal data. However, withholding it may prevent us from delivering our Services or granting you access to the website.

4. What Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes information such as your online activity log, traffic data (including IP address, access date, and access time), language settings, software crash logs, browser type, and device details. This information is non-personal and cannot be used to identify you.
Personal Data We receive from you: any personal data you provide to Us when you connect with a third-party online trading platform through Us.
Personal information you provide directly to third-party platforms to facilitate trade: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data

6. Transfer of Personal Data to Third Parties We may share your personal data with third parties under the following circumstances: Service Providers: We work with trusted third-party service providers who assist in operating our platform and delivering our services. These parties are contractually required to handle your personal data securely and only for the purposes we specify. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant third party. We will notify you before your personal data becomes subject to a different privacy policy. Legal Obligations: We may disclose your personal data to regulatory authorities, law enforcement, or other third parties where required by law or where such disclosure is necessary to protect our legal rights or comply with a legal process. Third-Party Services You Use: If you connect your account to third-party services or platforms, we may share relevant personal data with those parties based on your instructions or consent. All third parties with whom we share your personal data are required to maintain appropriate security measures and to use your data only for the stated purpose. We do not sell your personal data to third parties.

We may share your Personal Data with third-party service providers — including hosting and storage providers — for purposes such as infrastructure support and user experience analysis.
At your request, we may also share specific Personal Data with third-party trading platforms. In such cases, your Personal Data will be transferred directly to those platforms and will be governed by their respective privacy policies. Your Personal Data may be shared with more than one trading platform.
We may share Personal Data with affiliated entities or business partners where doing so supports the development and improvement of our products and services.
Where necessary to protect the rights or assets of third parties, we may disclose Personal Data to regulatory, local, or other competent authorities.
We may also share your Personal Data with prospective investors, buyers, or lenders — whether in relation to the Company or any other entity within the group — in connection with a transaction such as a transfer or sale of assets, merger, restructuring, consolidation, or bankruptcy involving the Company or any group entity.

7. Cookies and Third-Party Services Our website uses cookies and integrated third-party services. These may include analytics tools, advertising networks, social media plugins, and other external providers that help us operate and improve the platform. When you visit our website, third-party providers may place cookies on your device or collect technical data about your visit. Each third party operates under its own privacy and cookie policy, which governs how your data is handled on their end. We encourage you to review those policies directly. You can manage or withdraw your cookie consent at any time through your browser settings or our cookie preference centre. Disabling certain cookies may affect the functionality of some features on the website. By continuing to use our website, you acknowledge the use of cookies and third-party services as described in this section.

We may work with third-party service providers, including advertising networks and analytics companies, to support the operation of this website. These third parties may also use cookies or similar tracking technologies.
Cookies are small text files placed on your device when you visit the website. They are used to remember your preferences, understand your browsing habits, and personalise your experience. Cookies are also used for statistical and analytics purposes.
Some cookies we use are session cookies — temporary files that are downloaded to your device and deleted when you close your browser. Others are persistent cookies, which remain on your device after your browser session ends. Persistent cookies help the website recognise you as a returning user and allow you to navigate the site more efficiently.

Types of Cookies:

We may use them based on their purpose.

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

We will retain your personal data for as long as necessary to fulfill the purposes described in this Policy, or for longer periods where permitted by applicable law, regulations, or orders.
We will share your information with third-party trading platforms for a period of 12 months. With your consent, we will continue sharing your data for an additional 12 months.
We regularly review the personal data we hold to confirm it is no longer needed.

Transfers of Personal Information to a Third-Party Country or International Organisation When we transfer your personal data to a third-party country or international organisation, we apply appropriate safeguards to ensure your information remains protected in line with applicable data protection standards. Such transfers are carried out only where permitted under the relevant legal framework, and we take all reasonable steps to ensure your data receives a level of protection consistent with how it is handled within our jurisdiction.

10. Security of Personal Data We are committed to protecting your personal data and take reasonable technical and organisational measures to safeguard it against unauthorised access, loss, misuse, or disclosure. No method of transmission over the internet or electronic storage is completely secure. While we implement appropriate security measures, we cannot guarantee absolute security of your personal data. You are responsible for keeping your account credentials confidential. Do not share your password or account access with any third party. Notify us immediately if you suspect any unauthorised use of your account. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When personal data is no longer needed, we dispose of it securely. Where we engage third-party service providers to process personal data on our behalf, we require them to apply appropriate security standards consistent with this policy. In the event of a personal data breach that is likely to affect your rights or interests, we will notify you in accordance with our legal obligations and take prompt steps to mitigate the impact.

We have taken appropriate organizational and technical measures to protect personal data, including against accidental or unlawful destruction, loss, or alteration. We cannot guarantee that the security of your personal data will be maintained without error, nor can we be held liable for any indirect, incidental, or consequential damages arising from the use or disclosure of personal data. This includes, but is not limited to, disclosures resulting from transmission errors, unauthorized third-party access, or other causes beyond our control. Where legal or regulatory obligations require it, we may be required to disclose personal data to third parties, including public authorities. We have no control over how such third parties handle or secure your personal data in those circumstances. No data transmission over the internet can be guaranteed to be fully secure. We cannot ensure the security of personal data you transmit to us online.

Links to Third-Party Websites

Our website may contain links to third-party websites and applications. These sites and apps are not operated or supervised by the Company, and we are not responsible for how they collect or process Personal Data. This Policy does not apply to any actions taken through third-party sites or apps.
Before accessing or using any linked third-party website or app, we recommend reading their privacy policy carefully. We also advise caution when deciding whether to share any Personal Data with them.

12. Modifications to this Policy We may update this Policy from time to time. When we do, we will revise the effective date at the top of this page. If changes are material, we will notify you through the platform or by other appropriate means. Continued use of our services after any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of any changes.

Before visiting any third-party website or app, read their privacy policy carefully. Only share your personal data with them once you are satisfied with how it will be handled.

13. Your Rights Over Your Personal Information You have a number of rights regarding the personal information we hold about you. These rights are outlined below, along with how you can exercise them. Right of access. You may request a copy of the personal information we hold about you. This allows you to verify that we are processing it lawfully. Right to rectification. If any personal information we hold is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay. Right to erasure. In certain circumstances, you may request that we delete your personal information. This right applies where the data is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. Right to restrict processing. You may request that we limit how we use your personal information in specific situations — for example, while the accuracy of the data is being verified. Right to data portability. Where processing is based on your consent or a contract, and is carried out by automated means, you may request that we transfer your personal information to you or to a third party in a structured, commonly used, machine-readable format. Right to object. You have the right to object to the processing of your personal information where we rely on legitimate interests as our legal basis, including processing for direct marketing purposes. Right to withdraw consent. Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact us using the details provided in this policy. We will respond to all requests within the timeframes required under applicable law.

You have the right to request that we verify the accuracy of Personal Data collected about you, correct any inaccuracies, and delete any Personal Data we are not required to retain. You may also request restrictions on how your Personal Data is processed.
If you are a resident of the EEA, please refer to this page:
These rights apply to the Personal Data you provide to us. To exercise any of these rights, please send a written request to the email address below.
Access rights
The Company can verify the accuracy of Personal Data being processed about you. Where such processing is confirmed, you may access your Personal Data.
The Company will provide an electronic copy of your Personal Data currently being processed and may charge a reasonable fee for additional copies. Data will be provided electronically upon request.
The right to access Personal Data must not conflict with the rights and freedoms of others. If fulfilling a request would be detrimental to another person's rights or freedoms, the Company may refuse or limit its response.
Right to rectification
The Company will correct inaccurate Personal Data upon request. You may also request that incomplete Personal Data be completed, taking into account the purpose for which it is processed.
Right to erasure
This right applies where: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and there is no other legal basis for processing; (c) you object to processing based on legitimate interests pursued by us or a third party; (e) the Personal Data has been unlawfully processed; or (f) the Personal Data must be erased to comply with a legal obligation.
This right does not apply where processing is necessary: (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.
Processing restrictions
If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, or for the establishment, exercise, or defence of legal claims, for the protection of another person's rights, or where there is a significant public interest within the European Union or a Member State.
Right to data portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive your Personal Data in a structured format.
You may request that your Personal Data be transferred directly to another controller where technically feasible. Exercising this right does not affect your right to erasure, and the right to data portability must not adversely affect the rights or freedoms of others.
Right to object
You have the right to object at any time to the processing of Personal Data concerning you where that processing is based on legitimate interests pursued by the Company or a third party, including profiling based on those interests. If we cannot demonstrate compelling legitimate grounds for the processing that override your rights, freedoms, or interests, or where processing is not necessary for the establishment, exercise, or defence of legal claims, we will cease that processing.
Regarding direct marketing, you have the right to object at any time to the processing of your Personal Data for that purpose.
Right to withdraw consent
You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal.
You have the right to lodge a complaint with your supervisory authority.
You may file a complaint with a supervisory authority established by a Member State to protect individuals' fundamental rights in relation to the processing of Personal Data within the European Union.
European Union and Member State law may limit your rights in relation to your Personal Data as described in this section 13.
We will respond to requests made under your rights in section 13 within one month of receipt. Where necessary, due to the complexity or volume of requests, this period may be extended by up to two months. We will notify you of any extension within one month of receiving your request, along with the reasons for it.
Unless otherwise provided under section 13, information provided in response to a request under your rights in section 13 will be provided free of charge. Where requests are manifestly unfounded or excessive, in particular due to their repetitive nature, we may charge a reasonable administrative fee or decline to act.
Where we have reasonable doubts about the identity of the person making a request, we may ask for additional information to confirm identity.